Customer Service Respresentative
About The Position
At Raynor Overhead Doors and Gates, we’re more than just Hawaii’s trusted name in garage doors—we’re a local, tight-knit team with a passion for excellence and a commitment to treating every customer like family. With over 30 years of service on Oahu, we’ve built a reputation for reliability, integrity, and outstanding workmanship—and we’re growing! We’re currently seeking a Customer Service Representative who brings positive energy, strong coordination skills, and a genuine love for helping others. If you’re someone who thrives in a fast-paced, team-oriented environment and takes pride in solving problems and creating great customer experiences, we want to hear from you. As the communication hub of our service team, you’ll play a vital role in delivering outstanding service to our customers and supporting field operations.
Requirements
- 1+ year of experience in customer service, dispatch, or scheduling (home services or trades is a big plus!)
- Excellent communication and organization skills
- Confidence in handling multiple priorities and tasks at once
- Friendly, calm, and adaptable under pressure
- High school diploma or equivalent
- A proactive team player who takes ownership and contributes to a positive work culture
Nice To Haves
- Familiarity with ServiceTitan is a plus (but not required—we’ll train you!)
Responsibilities
- Answering customer inquiries via phone, email, and chat with empathy and professionalism
- Scheduling and dispatching technicians efficiently to meet customer and operational needs
- Coordinating with field teams to ensure jobs are completed on time and to standard
- Keeping customers informed throughout the service process
- Entering and updating customer, service, and scheduling information accurately in our system
- Identifying service opportunities and recommending relevant products or solutions
- Becoming an expert in our services and scheduling processes
Benefits
- Full benefits package: Health, Vision, Dental, PTO, Paid Holidays
- 401(k) with employer match
- Employee discounts & referral bonuses
- Stable Monday–Friday schedule (6:30 AM – 3:00 PM)
- Respect, recognition, and support from a tight-knit team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
