Customer Service Representative LHP
About The Position
The Limehouse Customer Service Representative is a critical front-line member of our customer service team. Your essential customer-service oriented approach to every interaction, hunger for food, and desire to grow company sales will inform all aspects of your role. Whether responding to emails, order entry, or collaborating with internal team members, you will provide above-and-beyond customer service while resolving issues and delivering a best-in-class customer experience. You will be expected to know Limehouse’s products and policies inside out (training will be provided) and use critical thinking to apply this knowledge in a manner that best services our customers
Requirements
- Minimum 1 year of Customer Service and Support experience.
- Excellent communication skills; both verbal and written along with excellent listening skills.
- Strong problem solving and analytical skills.
- Extreme attention to detail.
- Ability to work independently and manage multiple priorities.
- Must be highly motivated and have a positive attitude.
Nice To Haves
- Associate degree preferred. Individuals with less education and prior Food Service Industry work experience will be considered.
- Ability to speak Spanish is a plus.
Responsibilities
- Maintain a positive, empathetic, and professional attitude toward current and prospective customers always across various communication channels.
- Know our expansive catalog of products inside and out so that you can answer questions and recommend potential products.
- Acknowledge and resolve customer complaints promptly and efficiently.
- Process orders and requests.
- Communicate and coordinate with colleagues as necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
