Customer Service Representative/Call Center

Waterworks Aquatics•Huntington Beach, CA

10d•$20 - $25•Onsite

About The Position

As a Customer Service Representative, you will be the face of Waterworks Aquatics and the first point of contact for the majority of families when they visit our facility. You will be entrusted with building relationships with our families. You will also be responsible for retaining our families by offering a warm, welcoming, and memorable experience. It is required to work one day per week in our Irvine location.

Requirements

Must be at least 17 years old
Must have at least 2 years of customer service experience
Required to work one day per week in our Irvine location
Minimum of a high school diploma
Able to exhibit a strong passion for helping others
Possess a strong background in customer service
Proficient in typing; at least 40 WPM
Ability to “close the deal” and acquire new families that are interested in our services
Ability to multi-task, prioritize and manage time effectively
Open to coaching and training to increase customer acquisition performance
Must have strong communication skills in person and over the phone
Must be able to showcase the ability to actively listen
Must have the ability to adapt and respond to different types of personalities
Must always remain professional and courteous with customers
Weekends required

Nice To Haves

We love people with a positive mindset who are fantastic team players
A strong conversationalist who can be personable and connect with people
Critical thinkers that can empathize with our families to ensure they have a positive experience with us
Someone who is confident, adaptable, ambitious, and an achiever
People who are committed and reliable
Someone who is teachable, respectful, outgoing, and motivated
Individuals who are open to receiving feedback and are always willing to learn

Responsibilities

Ability to create relationships with new and existing families both in person and over the phone that lead to customer loyalty and retention
Demonstrate empathy in your interactions with families
Register, schedule, take payments, and problem solve family accounts at the front desk and verbally, over the phone
Be willing and able to provide exceptional customer service in person and by phone
Encourage customers to purchase swim lesson packages
Work effectively in a team environment to support achievement of lesson registration goals
Maintain high customer satisfaction ratings based on explicit criteria set by the company
Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
Recommend additional services to customers by understanding their needs
Maintain a clean and safe facility at all times
Boost morale and help maintain a positive work environment
Restock and clean all restrooms and shower/changing areas
Understand and showcase knowledge in all of our programs and facilities
Assist with time sensitive projects by deadlines given
Provide effective rebuttals to customers who may not see the value in year-round swimming
Stay up to date and pass all continual training by the deadlines provided