Call Center Customer Service Representative

LKQ-posted 2 days ago
Full-time • Entry Level
Grand Prairie, TX
5,001-10,000 employees
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Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career! Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems.

  • Provide quality customer service.
  • Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
  • Handle phone calls and emails from customers pertaining to price quotes for inbound inquiries, purchase quotes for vehicles considered for sale and various customer issues and inquiries.
  • Ensure the company establishes and maintain constant communication with customers.
  • Knowledgeable on all aspects of product inventory which may include sales and product information, cancellations, credits, invoicing and/or customer service inquiries.
  • May require an understanding of eBay and eCommerce sites.
  • May generate sales/buys from online leads.
  • Provide customers with a better solution when available, and assist our customers in finding the products they need.
  • Perform all tasks to specified standards and metrics on a consistent basis.
  • Assume other duties as assigned.
  • High School Diploma/GED
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
  • Frequent use of Outlook, Word, Excel, graphics, etc.
  • Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
  • Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
  • Decisions generally affect own job or assigned functional area. Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.
  • Prioritize assigned and routine tasks. Handle appropriately.
  • Associate's Degree
  • Sales or customer service experience, especially in a call center environment.
  • Bi-Lingual, English & Spanish or English & French.
  • Health/Dental/Vision Insurance
  • Paid Time Off
  • 401k with Generous Company Match
  • Company Paid Life Insurance and Long-Term Disability
  • Short-Term Disability
  • Employee Assistance Program
  • Tuition Reimbursement
  • Employee Discounts
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