Customer Service Representative

Wacker•Ann Arbor, MI

19h•Hybrid

About The Position

Do you want to take responsibility and make a difference with your work? With your expertise, we can achieve great goals together. We are WACKER - Reliable. Determined. Ambitious. As one of the world's most research-intensive chemical companies, we've been making countless products that are an integral part of your everyday life possible for over 100 years. From vegan food to resource-efficient buildings to solar cells, we develop sustainable solutions that change the future. To strengthen our team in Ann Arbor , we are looking for you as a(n) Customer Service Representative . The customer service representative (CSR) plays a critical role withing the sales organization and collaborates extensively with Sales Managers, Supply Chain, Logistics, Credit, and various functions with the business. The primary purpose of the position is to ensure the highest level of customer satisfaction by managing customer inquiries, overseeing order management, and maintaining positive relationships with customers.

Requirements

Associates degree required; Bachelor’s degree preferred
Minimum of 4 years customer service experience required
Up to 20% travel required
Proficiency with SAP or similar ERP software
Understanding of basic logistics processes
Strong computer skills, including Microsoft Office
Strong communication and documentation skills – written and verbal
Self-starter/ Self-motivated/ Team Player
Strong Customer- and Service- orientation
Excellent written and verbal communication skills
Ability to manage and resolve conflicts effectively

Responsibilities

Assist Credit Department and Sales Managers with setting up new customer accounts in SalesForce and SAP
Maintain and update customer master data
Process and enter domestic and import (indent) orders
Monitor open orders and collaborate with Supply Chain and Logistics on exception management regarding sales orders, materials and deliveries.
Handle customer inquiries and requests efficiently.
Track deliveries as needed.
Provide proactive communication to customers regarding order status
Maintain regular communication with Sales/Key Account Managers
Coordinate consignment inventory reconciliation with Logistics and Sales Managers
Participate in customer visits together with Sales Managers
Exception management as required; Manage customer inventory (VMI) and review customer electronic portals