Customer Service Representative

Taylor Corporation•Fenton, MO

1d•Onsite

About The Position

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential? It’s time to look at Taylor. Taylor Print & Visual Impressions is seeking a Customer Service Representative (CSR) to join the team in Fenton, MO to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.

Requirements

The ability to understand and appropriately use the company pricing system and policies.
The ability to understand and help the customer articulate their needs.
Ability to effectively present and discuss products and services in a way that conveys quality, integrity, and a superior understanding of customer needs.
Ability to resolve all customer needs — orders, requests, follow-up activity — across multiple systems and functions courteously, efficiently, quickly, and accurately.
Ability to autonomously manage multiple-solution customers and related demands with ease.
Ability to work independently and as part of a team to deliver a consistent, exceptional customer experience.
Strong MS Office skills, especially Excel and Outlook.
Working knowledge of InDesign, Illustrator, and MAC systems.
High level of computer literacy and ability to learn new technology.
High school education or above

Nice To Haves

3 years of related/relevant experience.
Experience in print, marketing, or promotional products.
Salesforce.com knowledge.
Advanced computer experience and ability to implement new technologies.
Associate degree (2‑year college).
Monarch ERP experience.

Responsibilities

Manage all communications — written, verbal, and in person — in a professional, proactive, and efficient manner.
Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
Successfully establish, manage, and exceed customer expectations throughout all engagements.
Engage appropriate resources to assist or resolve service issues as necessary.
Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.
Manage workflow to meet customer deadlines in a team environment.
Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
Coordinate projects and complex customer deliverables.
Greet visitors and callers professionally.
Deliver exceptional customer service to both internal and external partners.
Communicate proactively and clearly to understand and support customer needs.
Collaborate with Customer Service, Estimation, PrePress, PreFlight, Shipping, and more.
Review Quotes, Purchase Orders, File Check Sheets, and Shell Jobs for accuracy and consistency.
Manage workflow, timelines, and job requirements using multiple systems (Monarch, eCRM, PJM, Dalim, etc.).
Manage detailed administrative tasks with strong organizational skills.
Multitask effectively in a fast-paced environment.