CUSTOMER SERVICE REPRESENTATIVE - Seasonal

Elevate Outdoor Collective•Bellevue, WA

2d•$15 - $18•Hybrid

About The Position

The customer service rep (seasonal) serves as a sales and service representative for our online retail stores for all Elevate Outdoor Collective brands. This role will work with customers directly via phone, email to help them with product, order, return and warranty claim questions. The role helps support the increased volume of contacts we receive over the active, winter season. This role is located in Canda and will be a Hybrid role with a up to 2 days in the office.

Requirements

High school diploma / GED.
Genuine interest and understanding of the Elevate OC collection of products and sports we serve
Ability to function well in fast-paced environment and meet multiple deadlines
Ability to work well in a team environment and cross functionally
Comfortable working independently and staying on task without supervision
Two years of customer relations experience.
Experience with Microsoft office; Word, Excel, Outlook.
Excellent verbal and written communication skills
Solid time management and project management skills
Overtime and/or an adjusted schedule may be required in peak season

Nice To Haves

Experience with one or more of the Elevate OC brand collection and/or sporting goods products
2-3 years’ experience with outdoor retail sporting goods
Previous Customer Service Experience

Responsibilities

Supports all Elevate OC Brands
Answer customer phone calls in a timely manner
Respond to all online order, return and product questions sent via email or form through our Front application
Understand our product lines in order to assist customers with technical and non-technical questions in support of finding the right product for their needs
Understand and follow standard operating procedures for order, online return and Warranty claim management
Process requests for Return Authorizations, and issue RAs in compliance with Elevate return window and policies
Assist customers with delivery issues, misships and pricing errors
Provide excellent customer service to consumers through strong verbal and written communication skills.
Maintain product knowledge through clinics, company events and industry publications
Communicate regularly with supervisor regarding workload and issues as they arise.