Customer Service Representative

WaFd Bank•Sisters, OR

1d•Onsite

About The Position

WaFd Bank is seeking a Customer Service Representative (CSR) to join their team. WaFd Bank is a financial leader with over a century of experience, serving consumers and business clients across nine Western states. The company's motto is "Love What You Do...Make A Difference!" They offer an engaged work environment, value kindness, and prioritize internal career growth. As a CSR, you will play a valuable role in the branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

Requirements

A smile and great attitude
Highly developed sense of integrity and strong work ethic
Personable and outgoing; able to talk with clients and build rapport and relationships
Great attention to detail and providing accurate service
Technically savvy; able to use multiple computer systems and ability to adapt to change
High school diploma or approved equivalent
Basic math skills, 10-key and keyboarding
Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook
Well-developed smart phone and digital channel skills
Must be organized and display excellent communication skills and a personable attitude
Previous work in retail, consumer service delivery, or client relations

Responsibilities

Provide a positive first impression through friendly and courteous service
Perform efficient and accurate banking transactions
Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations
Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service, and be kind