Customer Service Representative

SBM Offshore•Lexington, MA

About The Position

The Customer Service Representative will be responsible for the cleanliness and sanitation of all assigned areas. SBM Management Services, LP and its affiliates are an equal opportunity workplace committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. SBM delivers soft services facilities management globally through innovative technology, exceptional quality, and empowered associates, focusing on scalable, predictable, and repeatable results across various space types. Their experience in state-of-the-art facilities and continuously evolving processes ensures unmatched service excellence for their clients' ambitious missions.

Requirements

May be required to have a valid driver’s license
Completed all safety and task training certification
May be required to be forklift certified
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills
Knowledge of cleaning methods and equipment and willing to share with team
Knowledge of the upkeep and care of the cleaning equipment
Knowledge of cleaning compounds and chemicals, and their safe, efficient use
Ability to lift and/or move up to 35 pounds

Nice To Haves

3-6 months training or experience preferred
Bilingual a plus

Responsibilities

Perform janitorial duties
Perform all duties listed on the daily schedule
Operate motorized cleaning equipment
Maintain daily upkeep of assigned area
Report incidents and hazardous conditions to supervisor
Comply with safety rules, policies, and procedures
Perform work assignments in a team with other employees
Perform repetitive tasks
Maintain clean work area
Follow all protocols, company procedures, policies, and rules
Take direction and respond to supervision
Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
Fill in during staff shortage
Support shift lead in completing punch-list items
Use proper personal protective equipment
Present a professional appearance and conduct
Understand customer service and satisfaction
Understand reporting systems, and of the environment