Customer Service Representative - Pulmonology - Bonita Health Center
About The Position
Were Hiring: Customer Service Representative Pulmonology Location: Bonita Health Center, Estero, FL Are you ready to join a brand-new medical office team and help shape a positive, patient-first culture? Lee Physician Group Pulmonology is growing, and we need an enthusiastic, tech-savvy Customer Service Representative to make every patient feel welcomed and supported. What Youll Do: Greet patients and create a friendly, professional first impression Help manage schedules, phone calls, and patient inquiries efficiently Support the Pulmonology team in delivering smooth, compassionate care Why Pulmonology? We provide care for patients with: COPD & Asthma Sleep medicine Lung cancer & nodules Pulmonary fibrosis Advanced bronchoscopy and other lung conditions Why Youll Love Working With Us: Be part of a brand-new, growing office team Help shape the culture from day one Work in a patient-centered, supportive environment Competitive benefits package If youre passionate about helping patients and ready to make an impact every day, we want you on our team! Apply today and start your Pulmonology journey! The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Requirements
- Education: High School Diploma or GED Required.
- Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
- Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
- License: N/A
- Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
Nice To Haves
- Insurance/Customer Service preferred.
- knowledge of insurance verification and medical billing helpful
Responsibilities
- handling telephones
- patient appointment scheduling
- patient check-in
- insurance verification
- authorization
- pre-certifications
- referrals
- posting charges
- initial collections
- preparing well-coded and accurate billing
- maintenance of medical records
- manage the business services for workers compensation, commercial carriers, employee health and corporate accounts
- Other duties as assigned by the Manager/Supervisor of the department
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
