Customer Service Representative - Endocrinology - Bonita Health Center

Lee Health•Estero, FL

42d•$16 - $19•Onsite

About The Position

Join Our Team at Lee Health Endocrinology! Location: Bonita Health Center 3501 Health Center Blvd, Suite 1119, Estero, FL 34135 Are you ready to make a difference in patients lives? Lee Health Endocrinology is hiring a Customer Service Representative to help create a warm, smooth, and caring experience for every patient. What Youll Do: Be the friendly face and first point of contact for patients Help patients navigate appointments and care efficiently Support a fast-paced, high-volume medical office Make a real impact on patient experience every day Why Youll Love Working Here: Competitive pay Medical, dental & vision insurance Paid time off & holidays Retirement savings plan Employee wellness programs Opportunities for growth and career development About Endocrinology: Endocrinology focuses on hormones and glands that affect almost everything in your body from energy and weight to blood sugar and bone health . Our team treats conditions like diabetes, thyroid disorders, adrenal & pituitary issues, osteoporosis, and more helping patients feel their best every day! Why Apply Now: If you thrive in a fast-paced, patient-focused environment and have high-volume medical experience, this is your chance to join a compassionate, expert team! Apply Today and Start Making a Difference! The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

High School Diploma or GED Required.
Less than 1 Year Clerical/Administrative required.
Insurance/Customer Service preferred.
BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

Nice To Haves

Insurance/Customer Service preferred.
Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

Responsibilities

handling telephones
patient appointment scheduling
patient check-in
insurance verification
authorization
pre-certifications
referrals
posting charges
initial collections
preparing well-coded and accurate billing
maintenance of medical records
manage the business services for workers compensation, commercial carriers, employee health and corporate accounts
Other duties as assigned by the Manager/Supervisor of the department.