Customer Service Representative
About The Position
Make a difference in the lives of patients every day! ProCare Home Medical is growing and looking for a Customer Service Representative (CSR) to join our team. In this vital role, you'll be the first point of contact for our patients, caregivers, and referral sources -- helping them get the medical equipment, supplies, and support they need with care and accuracy. If you're organized, compassionate, and thrive in a fast-paced healthcare environment, we'd love to meet you. What You'll Do As a CSR, you'll handle a variety of responsibilities that keep our patients' care running smoothly; Greet and assist customers in person, over the phone, or via the web. Process patient orders quickly, accurately, and according to policy. Verify insurance coverage and complete necessary documentation. Enter and maintain patient and referral source information in computer systems. Coordinate deliveries, set-ups, and follow-ups for home medical equipment. Respond to customer inquiries and resolve issues with professionalism and empathy. Support retail sales, intake, and inventory coordination. Maintain compliance with HIPAA, Medicare, and all company standards.
Requirements
- High School Diploma or equivalent (required).
- Excellent customer service and phone skills (required).
- Strong multitasking, organization, and problem-solving abilities.
- Ability to think quickly, stay calm under pressure and provide outstanding service.
Nice To Haves
- 2 years of HME/DME experience and knowledge of medical terminology (preferred).
- Proficient data entry skills; able to type 40+ wpm and use 10-key by touch (preferred).
Responsibilities
- Greet and assist customers in person, over the phone, or via the web.
- Process patient orders quickly, accurately, and according to policy.
- Verify insurance coverage and complete necessary documentation.
- Enter and maintain patient and referral source information in computer systems.
- Coordinate deliveries, set-ups, and follow-ups for home medical equipment.
- Respond to customer inquiries and resolve issues with professionalism and empathy.
- Support retail sales, intake, and inventory coordination.
- Maintain compliance with HIPAA, Medicare, and all company standards.
Benefits
- Competitive pay (DOE).
- Comprehensive medical, dental, and vision insurance.
- Life insurance, paid holidays, and PTO.
- Supportive, team oriented environment.
- Opportunities for growth and cross-training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
