Customer Service Representative
About The Position
American Cruise Lines, the nation’s largest operator of luxury river and coastal cruises, is seeking a passionate and customer-focused Customer Service Representative to join their growing team. This exciting opportunity allows you to become an integral part of delivering exceptional service to our valued passengers on their unforgettable journeys. As a leading provider of luxury small-ship cruising across 35 U.S. states, American Cruise Lines offers unparalleled experiences for both our guests and employees. At American Cruise Lines, they are driven by their values—Optimism, Commitment, Patriotism, and Merit—which shape their culture, service, and people, guiding them as they work together to Share America’s Story on the Finest American Ships.
Requirements
- Proven experience in phone-based customer service, with a commitment to providing top-tier support.
- Excellent verbal and written communication abilities, with a focus on clarity and professionalism.
- Ability to manage multiple tasks simultaneously in a fast-paced, dynamic environment.
- Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook, with experience in data entry and reservations management.
- Highly organized, with the ability to prioritize tasks and manage time effectively.
- Ability to handle sensitive guest information with the utmost professionalism and confidentiality.
- A genuine passion for the travel industry and providing outstanding service to travelers.
Responsibilities
- Provide exceptional customer service by assisting new and returning passengers before, during, and after their cruises.
- Coordinate and fulfill special requests, ensuring every guest’s needs are met with care and attention.
- Assist with ongoing sales operations, manage reservations, and help guide guests through booking processes and payment systems.
- Handle guest inquiries and concerns with empathy, professionalism, and prompt solutions, ensuring customer satisfaction at all times.
- Uphold American Cruise Lines' policies and procedures to ensure smooth operations and exceptional service.
- Work closely with team members to ensure a seamless customer experience and share knowledge to enhance team performance.
Benefits
- medical/dental insurance
- a 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
