Customer Service Representative (Remote)

Wind River Environmental LLC•Marlborough, MA

just now•$18 - $22•Remote

About The Position

This position is the primary point of contact for customers inquiring about Wind River Environmental’s products and services. The CSR takes ownership of thoroughly understanding the features and benefits of all the consumer products and services we offer. The CSR also keeps current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing and maintain record of customer contacts. The CSR handles a large volume of inbound calls daily related to our many service offerings, including septic, drain cleaning, grease removal, inspections, and many other detailed topics. Location: While this is a fully remote position, selected individuals will live within 30 miles of a WRE branch to provide local support when needed. For branch locations, see: https://www.wrenvironmental.com/locations/ Pay Range: $18 - $22 per hour Shifts: Mon - Fri, 7:00am - 3:30pm Mon - Fri, 8:00am - 4:30pm Mon - Fri, 9:00am - 5:30pm Mon - Fri, 10:30am - 7:00pm Weekend availability, while not mandatory, is a plus

Requirements

Ability to understand instructions furnished in written, oral or diagram form
Strong oral and written communication skills for customers, co-workers, and management alike
Ability to demonstrate basic customer service skills with all costumers (showing interest and empathy as appropriate)
Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs
Ability to work independently and manage pressure to meet deadlines
Basic computer literacy including email and internet skills
Ability to perform basic math functions
Ability to work in a fast-paced environment
Highly detail oriented
Ability to learn operating procedures quickly and be able to execute consistently up to standard
Must have High School Diploma or equivalent
Previous customer service experience
Must be able to operate in a drug-free workplace

Responsibilities

Answers customer calls and concerns from Residential Pumping Queue
Provide engaging and educational customer service to customers to make sure they are educated on the value of pumping services and options
Schedules residential pumping services
Determines service need by working with customers and documents all calls in accordance with department requirements
Answers inquiries by clarifying desired information; researching, locating, and providing information
Maintains order management system by entering in service orders
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Is able to work in a metric / goal driven environment. CSR’s have both individual and group goals to work towards
Able to manage a heavy amount of inbound and outbound calls in a timely manner