Customer Service - Customer Service Rep

Grote Industries • Madison, IN

59d

About The Position

The Customer Service Representative (CSR) is responsible for delivering exceptional customer support by handling inquiries, processing orders, and resolving issues efficiently. This role serves as a vital link between customers and internal teams, ensuring a seamless experience while upholding Grote Industries’ commitment to excellence.

Requirements

• A candidate should possess an associate’s degree or at least two years of pertinent work experience.
• Essential skills include effective communication
• Proficiency in Microsoft Excel
• Strong problem-solving abilities
• Capacity to thrive in a fast-paced work environment

Nice To Haves

• Experience with JDE/Oracle systems is preferred but not mandatory.

Responsibilities

• Responds to customer inquiries concerning product information, pricing, etc.
• Enters customer orders online.
• Schedules customer shipments.
• Handles credits and debits on returned goods.
• Reviews customers’ requirements.
• Tracks customers’ shipments.
• Coordinates efforts with manufacturing and shipping to meet customers required in-house date.
• Communicates information received from customers to appropriate personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees