Customer Service Rep

NATIONAL CONSTRUCTION RENTALS • La Presa, CA

7d • $60,000 - $70,000

About The Position

The Customer Service Representative interacts with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They ensure customer satisfaction and strive to exceed customer expectations by demonstrating exemplary service and professionalism in every interaction. The Customer Service Representative plays a crucial role in enhancing the overall customer experience and maintaining the company's reputation for excellence in service.

Requirements

• High school diploma or equivalent preferred.
• Proven experience as a customer service representative or in a similar role is preferred.
• Strong organizational and time management skills.
• Strong attention to detail and accuracy in work.
• Ability to work independently and as part of a team.
• Proficiency in MS Office (Word, Excel, Outlook) and document management software.
• Excellent verbal and written communication skills.

Nice To Haves

• Experience in billing, payment collections, and other related experience is a plus.

Responsibilities

• Generate bids based on customer inquiries.
• Calculate and process orders accurately.
• Schedule orders and ensure timely customer follow-up.
• Maintain a tidy and safe work environment.
• Utilize company-provided resources to identify new customers and job opportunities.
• Complete additional duties or tasks as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED