Customer Service Rep

Domino's•Overland Park, KS

12d

About The Position

Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Service Representative in Overland Park, United States! We're seeking an enthusiastic and professional individual to be the face of our company and ensure our customers have a positive experience. Respond to customer inquiries via phone, email, and chat in a timely and professional manner Process customer orders, returns, and exchanges accurately and efficiently Provide product information and assist customers in making informed decisions Resolve customer complaints and concerns with empathy and patience Maintain up-to-date knowledge of company policies, products, and services Collaborate with team members to ensure smooth operations and customer satisfaction Document customer interactions and maintain accurate records in our customer service database Identify and escalate complex issues to appropriate departments when necessary Participate in ongoing training to enhance customer service skills and product knowledge Contribute to a positive work environment by maintaining a friendly and supportive attitude

Requirements

Excellent verbal and written communication skills
Strong interpersonal skills with a friendly and enthusiastic demeanor
Ability to multitask and work efficiently in a fast-paced environment
Proven problem-solving skills and attention to detail
Basic computer skills and familiarity with customer service software and point-of-sale systems
Customer-focused mindset with a commitment to delivering exceptional service
Ability to remain calm and professional in challenging situations
Excellent listening skills and the ability to empathize with customers
Flexibility to work various shifts, including evenings and weekends
Previous customer service experience preferred
Bilingual skills (English/Spanish) a plus, but not required

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Process customer orders, returns, and exchanges accurately and efficiently
Provide product information and assist customers in making informed decisions
Resolve customer complaints and concerns with empathy and patience
Maintain up-to-date knowledge of company policies, products, and services
Collaborate with team members to ensure smooth operations and customer satisfaction
Document customer interactions and maintain accurate records in our customer service database
Identify and escalate complex issues to appropriate departments when necessary
Participate in ongoing training to enhance customer service skills and product knowledge
Contribute to a positive work environment by maintaining a friendly and supportive attitude