Customer Service Representative
About The Position
At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business. Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond. By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers. We currently have an opening for a Customer Service Representative in our Manassas location.
Requirements
- A high school degree is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
- Basic computer skills are required with a familiarity of Microsoft Office Products.
- Previous clerical or office experience is beneficial.
Responsibilities
- Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
- Assist in pricing of quotes and orders under automation system controls.
- Balance daily invoice edit.
- Audit open order reports weekly.
- Follow up on customers' claims for credit.
- Manage all system invoicing on COD and open-term accounts.
- Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
- Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
- Distribute all incoming and outgoing mail.
- Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
- Various administrative duties
Benefits
- Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
- A Culture of “What’s Next”: We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
- Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
- A Legacy of Expertise: Join our “Pioneer Club”—a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
- Commitment to Innovation: We aren’t just keeping up with industry trends; we’re setting them. Whether it’s our exclusive WINDCODE® technology or our award-winning designs, we provide the tools for you to do your best work.
- Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
