Customer Service Representative

Kemper • Chesterfield, MO

1d • Onsite

About The Position

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. TEAM SUMMARY: Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by intellectual curiosity, analytical superiority, and being world-class operators. Kemper Life has a talented operations team that believes in this strategic intent. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE. POSITION SUMMARY: As a Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. This is a key position, handling a high volume of incoming calls. This position involves research and resolving customer inquiries via telephone. The level and compensation will be commiserate with your experience. All new team members will be scheduled 9:30-6:00, Monday – Friday. Once fully trained, flexible scheduling which includes either 4-10 hours days or hybrid schedules (3 days in the office/2 days work from home) may be available. LOCATION: This position is located in Timberlake Manor

Requirements

• High school diploma or equivalent required.
• Previous customer service experience required.
• Prior experience in a role utilizing verbal, written communication, and professional telephone skills
• Experience that reflects ability to represent the company in a professional manner.
• Proven track record of multi-tasking ability
• Examples of organization skills and ability to prioritize work

Nice To Haves

• Previous Insurance experience a plus
• Previous Call Center experience a plus

Responsibilities

• Answer customer calls
• Display empathy and understanding of customer needs and wants
• Research customer issues
• Resolve customer inquiries accurately
• Maintain service level standards (quantitative and qualitative measures)
• Other duties as assigned

Benefits

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED