Customer Service Representative

Floworks International LLC • Houston, TX

4h

About The Position

The Customer Service Associate is responsible for overall order and service-related activities for OEC’s customer service function. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, email, and/or face-to-face contact with customers. Provides operational management and support at locations to ensure efficient and timely resolutions of customer service issues.

Requirements

• High School Diploma or its equivalent.
• Good written and verbal/oral communication skills.
• Knowledge of MS Office software and Adobe.
• Self-driven with a positive attitude and demeanor.
• Customer service experience.
• Excellent communication, time management and organizational skills.
• Professional telephone etiquette.
• Ability to work independently.
• Industry product knowledge

Responsibilities

• Responsible for entire order processing, which includes reviewing, approving, processing and distributing customer order documents to all other appropriate departments.
• Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily.
• Responsible for generating all Inspection Reports and collecting Data Packages from suppliers; confirms it corresponds to the correct product and manufacturer as well as any other special requirements noted on the orders.
• Reviews and approves the complete order packet with 100% accuracy.
• Supports Repair department technicians and employees as needed.
• Maintains strong working relationships with internal and external customers.
• Resolves customer service issues.
• Track and maintains all cases in Salesforce.
• Responsible for ensuring timely delivery of material and required documents by providing status updates when necessary.
• Responsible for MaxRecall scans and files.
• Various duties as assigned by the supervisor

Benefits

• Medical, Dental & Vision Insurance with multiple plan options
• Company-paid Life and Disability Insurance
• 401(k) with company match
• Health Savings & Flexible Spending Accounts
• Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
• Employee Assistance Program (includes 3 free counseling sessions)
• Identity Theft Protection at discounted rates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED