Corporate Receptionist / Customer Service

Oak Harbor Freight Lines • Auburn, WA

4d

About The Position

Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 110 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team. Are you ready to be a part of our journey?
The Customer Service Representative is to provide the highest level of front-line customer service to Oak Harbor Freight Lines internal and external customers. Provide troubleshooting, shipment tracking, and problem resolution to our customers on multiple levels.

Requirements

• 1-2 years experience in a role requiring extensive customer interaction.
• Demonstrated ability to work with challenging or difficult customer situations and resolve issues successfully.
• Excellent communication skills, both written and oral.
• Strong PC proficiency and experience using MS Office products.
• Strong attention to detail and demonstrated ability to organize multiple priorities and projects simultaneously
• H.S. diploma or GED/equivalent preferred.
• Basic English language proficiency (reading, writing and verbal) is required

Nice To Haves

• AS400 experience preferred but not required.

Responsibilities

• Provide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations.
• Answer inbound calls in a professional and courteous manner, and provide customer service and order management to OHFL customers, drivers and internal sales force.
• Trace freight and use troubleshooting skills to track down location of freight that is lost, late, misdirected, etc.
• Complete dispatch pick-up calls communicating directly with customers to schedule and arrange for freight arrival according to customer requirements.
• Work closely with customers to develop positive working relationships and to expand freight opportunities wherever possible.
• Using OHFL systems, enter data into computer system and use information to answer questions and problems as they arise.
• General Office Duties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees