Customer Service Representative

Hormel Foods Family of Companies•Austin, MN

6h•Onsite

About The Position

This Customer Service Representative position at the Corporate Office in Austin, MN, involves coordinating and processing various organizational, sales, and customer requests. The role requires accurate and timely data entry, including processing customer orders from phone, fax, and EDI, and making necessary order changes. The representative will also provide delivery instructions, update customer information, ensure timely communication with internal and external stakeholders, handle resale orders, schedule delivery appointments, and edit orders for accuracy. The position requires working 8 hours each day, Monday through Friday, with potential for unplanned overtime. Applicants must be authorized to work in the United States and will not receive sponsorship for employment-based visas or relocation assistance for this role. The company is committed to diversity and inclusion.

Requirements

Customer Service experience.
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
Excellent communication and interpersonal skills.
Ability to initiate appropriate action independently.
Broad knowledge of Microsoft Office applications with an emphasis on Excel.
Demonstrated ability to execute detailed work independently and accurately.
Demonstrated organizational skills and ability to prioritize work.

Nice To Haves

1 or more years of related experience.
Broad knowledge of customer base for example Costco, Target, AWG, etc.
Knowledge of ORACLE, ODES and processes.
Experience on Mainframe Order Processing, TSO, or AS400.

Responsibilities

Coordinates and processes all assigned organizational, sales and customer requests and data entry. Will escalate more complex issues to the Lead Customer Service Rep.
Performs all functions involved in the entering of customer orders to the mainframe to include orders submitted via phone or fax, transferring EDI orders to the mainframe, and making order changes as directed by customers and sales accurately and timely.
Provides delivery instructions to Corporate based Truck Routing and Centralized Transportation areas as well as updating master customer card information.
Ensures timely communication and follow through with customers, sales, centralized transportation, and deployment personnel daily.
Performs resale orders for product movement due to overages/refusals based on OS&D.
Schedules delivery appointments by phone, email, customer websites when applicable.
Edits orders to ensure accuracy in price brackets, price lists, and contract applications. Seeks sales input for price verification if discrepancy is found.
Works with many internal and external customers as issues arise and will coordinate and troubleshoot with multiple areas. Will escalate to lead if issue not able to be resolved.