Customer Service Representative

Filtration Group Corp • Breckenridge, TX

1d

About The Position

We are looking for an experienced Customer Service Representative to join our team. We focus on driving exceptional customer service by providing the highest quality at the lowest price, with the quickest delivery. The Customer Service Representative will support this mission through working with a customer service-focused approach, and demonstrating excellent communication and professionalism at all times.

Requirements

• Ability to speak and write clearly and persuasively. Must be able to balance team and individual responsibilities; exhibit objectivity and openness to others’ views. Contributes toward building a positive team spirit.
• Proficiency in use of Microsoft Office; specifically Outlook, Excel and Word
• Must be able to effectively present information and respond to questions from managers and customers. Must have impeccable attention to detail.
• Demonstrate confidence, a positive attitude, be a self-starter and possess good organizational skills. Individual should be committed to expanding product knowledge and utilize all available resources; striving for continuous improvement.
• Exceptional interpersonal skills are critical. Self-starter, able to work with cross-functional teams. Strong time management skills that require little supervision. Ability to work under deadlines and focus on multiple projects with minimal supervision.
• Ability to prioritize workload to meet changing business needs. Individual should have the ability to adapt and work effectively with a variety of situations and personalities. Must be able to maintain integrity, confidentiality and professional maturity.
• 2 – 5 years related experience.
• PowerPoint and Excel expertise.
• Excellent verbal and written communication skills.
• Proficient in MS Office, and other office software applications Professional appearance and demeanor.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.

Responsibilities

• Processes inbound sales calls and purchase orders received via email, phone, or fax.
• Informs customers of unit prices, shipping dates, anticipated delays, and any additional information required by customer via a sales acknowledgment.
• Enters and approves sales orders from customer purchase orders.
• Recommends type of packaging or labeling needed on orders.
• Reviews documents to ensure completeness and accuracy prior to data entry.
• Participates in quality Management System issues relating to the sales function.
• Partners with customers to address their project needs and assist in finding solutions.
• Understands and supports sales policies and procedures to provide effective customer service.
• Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Performs other duties as assigned by supervisor.
• Embraces Filtration Group’s values and culture. Passionate about making the world safer, healthier, and more productive and about preserving an entrepreneurial culture and operating model.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed