Customer Service Representative Remote Position/Local Company

City of Baltimore, Mayor's Office of Employment Development • Baltimore, MD

2d • Remote

About The Position

A local company is hiring Remote Customer Service Representatives. This position involves handling incoming calls from members and healthcare providers, assisting with benefits, claims, billing, and eligibility questions, documenting interactions, resolving customer issues, and escalating complex cases as needed. The role includes paid training from May 28 to June 26, with a start date of July 7, 2026.

Requirements

• At least 1 year of phone-based customer service experience (non-retail)
• Must live in Maryland (for equipment pickup)
• Reliable internet connection
• Strong customer service skills

Responsibilities

• Handle incoming calls from members and healthcare providers
• Assist with benefits, claims, billing, and eligibility questions
• Document interactions and resolve customer issues
• Escalate complex cases as needed

Benefits

• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees