Customer Service Representative - Everett, WA
About The Position
We are seeking an experienced and analytical Customer Service Representative dedicated to supporting one of our largest Pacific Northwest customers. This is an elevated CSR role responsible for full-cycle customer support, including sourcing, quoting, order entry, purchasing, expediting, and customer specific inventory analysis. This position is exclusively based on-site at our Stellar branch in Everett, WA. This is not a remote position and is not located at the customer’s facility. In addition to traditional customer service responsibilities, this role performs inventory data analysis, generates reports, evaluates Min/Max (up-to) levels and replenishment trends, and makes recommendations to ensure supply continuity and operational efficiency for the customer. The ideal candidate is highly organized, analytical, proactive, and comfortable working independently while collaborating across departments.
Requirements
- High School Diploma or equivalent
- Strong customer service orientation
- Analytical mindset with ability to interpret data and make recommendations
- Problem-solving skills and ability to work through supply challenges
- Proficient in Microsoft Office, especially Outlook and Excel
- Excellent verbal and written communication skills
- Self-motivated with ability to work independently
- 2-3 years of relevant customer service, sourcing, our purchasing related experience
Nice To Haves
- Prior sourcing or purchasing experience preferred
- Experience with ERP systems (Prophet 21 preferred but not required)
- Experience supporting a dedicated or key account preferred
Responsibilities
- Serve as the primary point of contact for our customer
- Manage all customer inquiries, requests, and issue resolution
- Prepare and follow up on quotes
- Accurately enter and manage orders using ERP system (Prophet 21)
- Coordinate with site support, warehouse, solutions and other teams to ensure timely fulfillment
- Expedite open quotes and orders with urgency and accuracy
- Ensure customer-specific requirements are consistently met
- Source products across approved supplier network
- Communicate with suppliers to obtain pricing, lead times, and availability
- Issue purchase orders and management supplier follow-up
- Leverage Stellar supplier partnerships to best serve the customer
- Monitor customer-specific inventory
- Review and maintain Min/Max and safety stock levels
- Create reports and analyze usage trends
- Identify replenishment risks and make inventory level recommendations
- Support data-driven decision-making to optimize inventory investment and availability
- Follow established CSR, Warehouse, Solutions, and Quality processes
- Learn and utilize automated or semi-automated systems implemented for the customer
- Maintain strong communication internally and externally
- Engage in continual learning of Stellar services, programs, processes, and product offerings
- Follow all customer guidelines, safety requirements, and required training protocols
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
