Service Dept Customer Service

Generator Supercenter•Tomball, TX

1d•Onsite

About The Position

Generator Supercenter is the company for all your generator needs, providing high-quality models, factory-certified technicians for repairs and maintenance, and turnkey installations. They are the #1 Generac dealer in North America, with employees receiving extensive training to provide a professional experience. Their mission is to joyfully provide comfort and peace of mind for customers, be an outstanding partner to suppliers, change the lives of team members by giving direction, respect, and opportunity for financial growth, and to think and act in alignment with their Creator. The company is looking for a great Full Time Customer Service Rep to join their team.

Requirements

Proven experience as a Customer Service Rep, Receptionist, or Administrative assistant (2+ yrs min)
Familiarity with phone etiquette and customer service principles
Strong organizational skills with the ability to multitask and prioritize tasks effectively
Excellent communication skills, both verbal and written
Proficient in typing and computer skills, including knowledge of Microsoft Word & Excel, Power Point & Google sheets
Ability to maintain confidentiality and handle sensitive information with discretion
Must be dependable & punctual

Nice To Haves

Experience with QuickBooks or other accounting software is a plus

Responsibilities

Answer and assist incoming customer calls, scheduling job tickets and processing payments in a professional and friendly manner
Maintain customer accounts, make collection calls, assist in service billing, process payments and update customer records
Assist with administrative tasks such as data entry, filing, and document preparation
Provide minor technical support for customers w/generators & monitor service and system set-ups
Provide general support to customers, co-workers and management