Customer Service Representative

Verst Careers•Hebron, KY

1d•Onsite

About The Position

The Customer Service Representative is responsible for fostering strong customer relationships by addressing inquiries related to work orders, invoices, shipments, and inventory. This role involves accurately processing customer orders, generating necessary documentation, and ensuring precise invoicing. The representative acts as a liaison between the warehouse and customers for account administration, and between the office and customers for invoicing and collection matters. Key duties also include maintaining an up-to-date procedures manual, reporting customer feedback to management, answering calls, operating office equipment, preparing reports, and maintaining organized documentation for all orders and customer files. Additionally, the position supports continuous process improvement, assists with new hire training, accounts receivable collections, managing kitting work orders, issue resolution research, order cancellations, and preparing LTL shipments.

Requirements

High school diploma or GED required.
Willingness to learn internal customer service software applications.
Strong interpersonal and communication skills, both written and verbal.
Proficiency in Microsoft Office applications.
Ability to type at least 30 WPM.
Ability to work efficiently while maintaining a professional, customer-focused attitude.

Nice To Haves

1–3 years of experience in a general office environment preferred.

Responsibilities

Foster strong customer relationships by researching and addressing inquiries related to work orders, invoices, shipments, and inventory in a courteous and timely manner.
Accurately process and enter all customer orders into the system, generating required documentation for both customer and warehouse needs.
Verify and ensure accurate invoicing for all customers.
Serve as a liaison between the warehouse and customers for account administration, and between the office and customers for invoicing and collection matters.
Maintain an up-to-date procedures manual detailing account-specific processing requirements.
Report customer feedback and trends to management promptly, including indicators of dissatisfaction.
Answer incoming calls and operate office equipment and computer systems necessary for daily tasks.
Prepare accurate and timely reports as requested by management or customers.
Maintain organized and complete documentation for all orders and related customer files.
Ensure accurate billing for all customer accounts.
Provide job training for new hires.
Assist with accounts receivable collections for assigned customers, as applicable.
Draft and send customer appreciation letters.
Support continuous process improvement initiatives.
Assist with managing kitting work orders.
Conduct research for issue resolution.
Coordinate and process order cancellations.
Prepare LTL shipments as needed.