Customer Service Representative - Medical Transportation

EMS•Omaha, NE

4d•$18

About The Position

Customer Service Representative – Medical Transportation At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience. The position: Come be a part of an exciting and growing team! Agents will provide excellent service, and assist customers with medical transportation and accommodation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities. Positions start at $18/hr. Must have schedule availability for 11a-8p or 12p-9p, one weekend day required.

Requirements

Above average customer service skills
Strong written and verbal communication skills when interacting with customers and co-workers
Friendly and energetic attitude
Computer knowledge and Internet skills
Ability to navigate between multiple computer screens/tabs
Quick learner who enjoys using trouble-shooting and problem solving skills
Ability to work both as an individual and as a team member
Must have schedule availability for 11a-8p or 12p-9p, one weekend day required.

Nice To Haves

High school Diploma or equivalent
Must be familiar with phone Apps, Internet, Email, and Microsoft Office
Previous call center experience preferred
11a-8p or 12p-9p shifts available.
Availability for 1 weekend day required.

Responsibilities

Provide excellent service
Assist customers with medical transportation and accommodation reservations in Alaska
Answer inbound customer calls in a timely and productive manner
Maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities