Medical Customer Service Representative

TEKsystems•Urbandale, IA

6d•$19 - $20•Onsite

About The Position

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable. Develop and maintain working knowledge of current products and services offered by the company Answer all calls and emails in a timely manner, in adherence to their goals Document all call information according to standard operating procedures Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs Process orders, route calls to appropriate resource, and follow up on customer calls where necessary Review all required documentation to ensure accuracy Accurately process, verify, and/or submit documentation and orders Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required

Responsibilities

Learning and understanding the entire front-end process
Answering inbound calls and making outbound calls
Obtaining, analyze, and verify the accuracy of information received from referrals
Creating orders
Scheduling the patient to receive equipment as ordered by their doctor
Educating Patients of their financial responsibility when applicable
Developing and maintaining working knowledge of current products and services offered by the company
Answering all calls and emails in a timely manner
Documenting all call information according to standard operating procedures
Answering questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
Processing orders, route calls to appropriate resource, and follow up on customer calls where necessary
Reviewing all required documentation to ensure accuracy
Accurately processing, verifying, and/or submit documentation and orders
Completing insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles
Obtaining pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required