Customer Service Representative

Metropolitan Jewish Health System • New York, NY

1d

About The Position

MJHS Home Care provides advanced clinical services and emotional support to patients recovering from illness, injury or surgery. With a comprehensive range of services supported by an integrated health system, patients can recover in the familiar surroundings of their home. At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve.

Requirements

• High school diploma or GED required.
• Minimum 6 months call center experience.
• Microsoft Word and Excel required.
• Strong verbal communication skills.
• Ability to multi-task and work in a fast-paced environment.

Nice To Haves

• Intake experience preferred.
• STAT, Omni/MISYS preferred.

Responsibilities

• Serves as a liaison between Home Care Planners, and the Social Work/Case Management department.
• Responds to Social Work/Case Managers/patients/customers complaints and grievances.
• Takes accurate messages, problem solve where applicable and forwards to appropriate party as directed.
• Enters patient referral information into the MISYS system including patient demographics, diagnosis and plan of care.
• Sends tasks to Date Management Coordinator for Insurance Verification.
• Verifies that all new physicians license number, NPI number is registered, and checks for duplicate physician before entering into Misys.
• Contacts physicians/Clinics/ hospitals/Nursing Homes/sub-acute facilities to develop/maintain/follow up on pending and/or new referrals.

Benefits

• Tuition Reimbursement for all full and part-time staff
• Generous paid time off, including your birthday!
• Affordable and comprehensive medical, dental and vision coverage for employee and family members
• Two retirement plans! 403(b) AND Employer Paid Pension
• Flexible spending
• And MORE!
• MJHS companies are qualified employers under the Federal Government’s Paid Student Loan Forgiveness Program (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees