Customer Service Representative

Enterra Medical, Inc.•Saint Louis Park, MN

5d•$50,000 - $58,000•Hybrid

About The Position

The Customer Service Representative is dedicated to meeting customer needs and expectations while exhibiting professionalism, patience, and positivity. They excel in both team environments and alone and have a proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with external and internal customers.

Requirements

Bachelor’s degree or equivalent
1-2 years proven experience in delivering exceptional customer service, preferably in healthcare environment.
Strong attention to detail and follow up skills.
Excellent written and verbal communication skills.
Effective time-management and prioritization skills.
Quick learner with ability to adapt to changing requirements while maintaining a positive disposition.
Ability to problem solve, work individually and under minimal supervision in a fast-paced hybrid work environment.

Responsibilities

Fulfills customer requests received via phone, email, online chat or in person, including order placement, invoicing and return goods authorizations.
Responds to customer and sales representatives’ requests for information regarding account status, order status, patient data, and account history.
Customer account set up and maintenance.
Communicates customer concerns, reactions, and inventory issues to the appropriate stakeholders.
Administer implant registration records by reviewing, entering implant data and following up with US implant registrations.
Follow procedure for MDR/Adverse Events reporting.
Works with accounts payable departments to resolve aging invoices.
Allocates inventory as necessary to prevent and/or reduce back-order situations.
Distribution activities for corporate office inventory movements.
Other duties as assigned.