Weekend Customer Service Representative (Part Time)
About The Position
DiRAD offers a fully staffed Contact Center that can accommodate on premise and remote agents. We combine our customer service and technology expertise to deliver a world-class Customer Experience (CX) for customers of our clients in government, health care, and business. This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided! Regular Weekly Shifts: Saturdays from 3:00 pm to 8 pm/close Sundays from 10:30am to 3:30 pm Additional shifts may become available during the week as business needs arise Training will be Monday through Friday from 8am to 4pm and is approximately 2-3 weeks in duration Compensation: From $18.00 per hour Please ensure your resume and application capture your current employment information as well as a minimum of the last 10-15 years worth employment information.
Requirements
- Strong proficiency with computers
- Excellent customer service skills
- Excellent verbal communication skills
- Efficient, strong & professional written communication skills
- Work well independently and as part of a team
- Organized and detail oriented
- Strong ability to utilize resource documentation to provide inquiry resolutions
- Take ownership of and have a sense of urgency in resolving an issue
- High School Diploma or equivalent
- Clear/fluent English speaker with a positive demeanor
- Must be able to meet quality and customer experience expectations
- Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content
- Must be reliable & flexible
- Must have a quiet, distraction-free work environment
- Must live within driving distance to office in Clifton Park, NY
Responsibilities
- Answer inbound calls and emails from system users
- Perform outbound calling to program participants for proactive assistance
- Provide user support with the goal of first-call resolution, drawing from training and assistive scripts
- Entering ticket information into a database, including issue/action/resolution
- Additional data entry where required
Benefits
- Sick Time
- Employee Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
