Customer Service Representative (part-time)

Progress Mfg. Inc.•Provo, UT

About The Position

Progress Mfg. Inc. is seeking a Part-time Customer Service representative. We offer competitive pay, 401K, and department incentive pay. Progress Mfg. is the best place to work! Not to mention the friendly environment here at Progress Mfg. where employees are challenged, encouraged to excel, and invested in every single day. Come work for a company that values its employees and has a strong focus on producing quality products. Apply today! DEFINITION The Customer Service Representative helps customers with questions, and concerns. They give customers information about products and services, help customers understand the product and help attract potential customers by suggesting information about other products and services. Customer Support Representative is responsible for profitably satisfying the customer’s needs through activities such as phone calls (incoming and outgoing) and emails.

Requirements

High School Diploma
Practical knowledge of customer service.
Ability to listen and understand the customer.
Ability to learn and build excellent product knowledge.
Honest and reliable are key characteristics.
Ability to work with others.
CSR should not be easily distracted.
Ability to communicate clearly both orally and in writing.
Ability to analyze call and e-mail volume data for trends.
Ability to analyze call and e-mail types to help better align our messaging efforts.

Nice To Haves

Prior customer service experience preferred.
Able to type 30+ words per minute is preferred.

Responsibilities

Quickly respond to incoming consumer calls (sales and technical).
Quickly respond to consumer emails (within the next business day).
Create sales orders.
Product returns/warranty authorization.
Warranty form data entry.
Weekly IP meeting with Sales Director.
Attend Customer Service meeting.
Attend monthly company meeting.
Attend monthly office meeting.
Monitor Incoming Phone and Email Volume
Categorize phone and email topics.
Inventory and sales support of the walk-in store.
Gather and submit email addresses to Marketing Assistant for Customer Service Satisfaction Surveys.
Return Products Report (quarterly).
Maintain/create all Customer Service SOPs.
CRM data entry accurate and up to date.
UPS tracking emails
Special projects as assigned.