Part-Time Customer Service Representative

U.S. Bank • Marshall, MN

1d • $20 - $20 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Come join our Equipment Finance Collections Customer Service team in Marshall, MN. This collections customer service position will support Equipment Finance customers by providing high quality customer service via telephone inquiries and email communications. We're seeking an individual with a customer service background to provide a positive customer experience.

Requirements

• High school diploma or equivalent
• Two to four years of relevant experience

Nice To Haves

• Good knowledge of concepts, practices, policies and procedures of banking products and services
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Ability to identify and resolve/escalate problems
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Responsibilities

• Call customers to collect payment on assigned delinquent accounts by directly communicating with customers and arranging for payment in order to minimize loss to the organization
• Collaborate with the team and other functional teams to resolve and reconcile complex customer accounts
• Researching customer problems that could not be resolved and finding the best point of contact in those situations for a solution
• Time manage each day between outbound calls to customers, email follow ups and other duties as assigned

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED