Customer Service Representative

Copart•Jacksonville, FL

1d•Onsite

About The Position

Copart, Inc. is a global technology leader and premier online vehicle auction platform with over 200 facilities worldwide, connecting vehicle sellers to over 750,000 buyers in more than 190 countries. The company aims to provide an unmatched experience through its people, processes, and technology. The Customer Service Representative (CSR) is responsible for delivering exceptional customer service to both internal and external customers by understanding Copart practices and offering effective solutions. A primary function of this role involves obtaining the release of vehicles from various locations, including body shops and residences, and performing other necessary office support functions. As the initial point of contact for many customers, the CSR plays a crucial role in representing the company and facilitating a unique customer service experience by understanding client needs and providing support. The position may also expand to include chat and email customer support.

Requirements

One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment

Nice To Haves

Bilingual skills a plus

Responsibilities

Provide exceptional customer service to internal and external customers of Copart
Offer solutions that aid and facilitate a unique customer service experience through a thorough understanding of Copart practices
Obtain the release of vehicles that are located at body shops and/or other locations including residences
Perform other office support functions as needed
Understand client needs and offer solutions and support
Answer and place calls in a professional manner
Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs
Perform other duties as assigned