Customer Service Representative - Electrical Parts
About The Position
A career at Viking Electric is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Viking Electric https://www.vikingelectric.com/about offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout the Midwest and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe. Being “Powered by Difference” means we respect and value diverse perspectives. At Viking Electric, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.Customer Sales Representative Customer Sales Representative As a Customer Service Representative, you will accurately and efficiently process customer purchase orders, back orders, credits, return authorizations, quotations, and other sales-related functions. This may be received directly from the customer delegated by Account Manager or Account Representative.
Requirements
- High school diploma.
- 1-2 years’ experience in customer-facing role.
- Basic computer skills for entering orders
- Willingness to learn about our products through on-the-job training
- Must be authorized to work in the United States without VISA sponsorship now or in the future
Nice To Haves
- Experience in the electrical, mechanical, HVAC, plumbing, or construction industries.
- 1-2 years of post -secondary education or equivalent experience
Responsibilities
- Take orders over the phone, and through email
- Provide 2nd level support for Counter Sales
- Assist customers with product explanations, pricing, availability, and suggest additional/related items that are helpful or required.
- Maintain knowledge of and promote our entire e-business platform.
- Call the Credit Department as needed regarding credit hold orders.
- Assemble drawings and cut sheets.
Benefits
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Professional and personal development programs
- Tuition Reimbursement
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
