Customer Service Representative

Florida Tile•Denver, CO

19h

About The Position

Florida Tile is seeking a high level Customer Service Representative to maintain day to day customer responsibilities at the branch and to serve as a key player in helping to manage large commercial projects. The CSR responsibilities include the processing of customer orders received either in person, via telephone, fax or internet. The CSR will assist the BM/BOM and other branch associates as needed. The CSR will also assist in daily task performance including invoicing; receiving and locating inventory, etc. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operations Accurately perform order entry process, to include product, quantity and price verification Confirm orders placed by customers via phone/fax/internet Perform stock and price checks for customers and other branches Provide freight/shipment information (cost/tracking/etc) to customers/branches in a timely and accurate manner Apply freight and handling expenses to orders so as to be able to effectively invoice customers for related expenses Regularly follow up with customers as to the status of their order(s) Perform other daily tasks as directed by BM/BOM Assist and maintain with local warehouse inventory Sales Related Responsibilities Promote add-on sales at the time of order entry via the promotion of sundries and other related items Assist trade and showroom customers in the selection of products Assist commercial sales reps with projects to include quotes, placing and tracking orders and maintain up to date knowledge of local warehouse inventory Understand and maintain up to date knowledge of trends in the tile industry to help best serve customers Acquire a high level of product knowledge about the company’s products and be able to effectively respond to inquiries as they relate to the recommend (or restricted) use. Maintain the CSR work area in an organized manner that is conducive to sales and service Provide support to the OSR/BCSS and Design Sales Consultant in the performance of their duties. Assist as directed by BM/BOM Additional duties as assigned QUALIFICATIONS: Time Management: the ability to organize and manage multiple priorities at once. Customer service experience with a manufacturer of building products preferred. Excellent verbal and written communication skills. SAP software experience, CMS experiences a plus. Computer proficiency in Microsoft Office Florida Tile provides an array of benefits to meet the diverse needs of our employees. Our comprehensive benefits program includes: Medical, Dental, and Vision Plans Flexible Spending Accounts Employee Wellness Program Employer Paid Short- and Long-Term Disability Employer Paid Life Insurance Supplemental Life, AD&D, Accident, and Critical Illness Coverage 401(k) Retirement Plan and Employer Provided 401(k) Matching Tuition Reimbursement Paid Time Off Florida Tile is committed to treating people fairly and respectfully, we are committed to a policy of equal employment opportunity in the people we hire, the manner in which they are trained, their selections for promotions and transfer, and in all other aspects of employment. Your ability and performance are the keys to your success here at Florida Tile, regardless of your age, race, color, marital status, sexual orientation, sex, religion, creed national origin, political ideology, veteran status, or the presence of any sensory, mental, or physical disability unrelated to the ability to perform the job, in accordance with applicable law.

Requirements

Time Management: the ability to organize and manage multiple priorities at once.
Excellent verbal and written communication skills.
SAP software experience
CMS experiences a plus.
Computer proficiency in Microsoft Office

Nice To Haves

Customer service experience with a manufacturer of building products preferred.

Responsibilities

Accurately perform order entry process, to include product, quantity and price verification
Confirm orders placed by customers via phone/fax/internet
Perform stock and price checks for customers and other branches
Provide freight/shipment information (cost/tracking/etc) to customers/branches in a timely and accurate manner
Apply freight and handling expenses to orders so as to be able to effectively invoice customers for related expenses
Regularly follow up with customers as to the status of their order(s)
Perform other daily tasks as directed by BM/BOM
Assist and maintain with local warehouse inventory
Promote add-on sales at the time of order entry via the promotion of sundries and other related items
Assist trade and showroom customers in the selection of products
Assist commercial sales reps with projects to include quotes, placing and tracking orders and maintain up to date knowledge of local warehouse inventory
Understand and maintain up to date knowledge of trends in the tile industry to help best serve customers
Acquire a high level of product knowledge about the company’s products and be able to effectively respond to inquiries as they relate to the recommend (or restricted) use.
Maintain the CSR work area in an organized manner that is conducive to sales and service
Provide support to the OSR/BCSS and Design Sales Consultant in the performance of their duties.
Assist as directed by BM/BOM
Additional duties as assigned