Customer Service Representative- Non Pharmacy
About The Position
This customer service position will respond to provider inquiries that have been directed to the CSC Call center. Designated call center staff will be available to offer telephone assistance to providers in their use of online business applications that support claims, eligibility, web enabled self services and technical related inquires. - Position requires the recording, tracking and monitoring of call information on the nature of the issue and resolution of the inquiry via the call tracking/CRM application. This includes tracking and monitoring open tickets for proper follow, assignment and escalation as required. All inquiries will be supported through an extensive training program including documentation consisting of established procedures, scripts and knowledge content. - Processes customer requests by using various tools and technologies including desktop faxing, web self help and support of the IVR. This includes the dissemination of faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
Requirements
- 2 years call center experience
- Microsoft Office proficient
- Excellent communication skills
Responsibilities
- Respond to provider inquiries directed to the CSC Call center.
- Offer telephone assistance to providers in their use of online business applications that support claims, eligibility, web enabled self services and technical related inquires.
- Record, track, and monitor call information on the nature of the issue and resolution of the inquiry via the call tracking/CRM application.
- Track and monitor open tickets for proper follow, assignment and escalation as required.
- Process customer requests by using various tools and technologies including desktop faxing, web self help and support of the IVR.
- Disseminate faxes, return telephone messages, send mail documents, or use other related communication under direct supervision.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
