Customer Service Representative - Specialty Pharmacy

AssistRx

3d•$18 - $20•Onsite

About The Position

The purpose of this role is to meet or exceed the patient’s expectations by assessing our patient’s needs, assigning priorities, and triaging the information to the appropriate resources. A Day in the Life as a Customer Service Representative: This role works directly with patients, assessing our patient needs, assigning priorities, and triaging the information to the appropriate resources. The Customer Service Representative will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services. Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate. Enroll new customers to Patient Services. Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient’s needs are being met. Complete various special projects as required

Requirements

Previous work experience in Specialty Pharmacy or Customer Service
Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills
Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional “customer service” setting
Strong ability to multi-task and strong time management skills
Ability to function in a high-volume, fast-paced environment
Dependable and strong work ethic
Ability to accept and implement feedback and coaching

Nice To Haves

Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
Experience working in a health care/pharmaceutical industry environment
Understanding of challenges associated with patients’ medical condition

Responsibilities

Assessing patient needs
Assigning priorities
Triaging information to the appropriate resources
Functioning in a multidisciplinary team to provide information about the services that are offered by Patient Services
Evaluating the purpose of the call
Prioritizing handling
Triaging the calls if indicated
Maintaining information regarding Patient Services initiatives and explain them to our customers when appropriate
Enrolling new customers to Patient Services
Recording activities in the patient database
Following up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient’s needs are being met
Completing various special projects as required

Benefits

Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members.
AssistRx has engineered the perfect blend of technology and talent to deliver best in class results.
We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology.
Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
Paid Time off & Holidays: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, prorated based on start date, increasing to 140 hours (17.5 days) upon anniversary. Plus 9 paid holidays annually.
Work Hard, Play Hard: Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
Full Benefits: Medical, dental, vision, life, & short-term disability insurance, Matching 401(k) with immediate vesting
Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
Tell your friends about us! If hired, receive a $750 referral bonus!
#TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.
Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.
Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.