Customer Service Representative

Trane Italia•Noblesville, IN

28d•Onsite

About The Position

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, committed to putting the planet first. Sustainability is integral to their business. They invite individuals who are passionate about making a better future to join them in challenging what's possible for a sustainable world. The Customer Service Representative role is an on-site position (5 days a week) responsible for managing incoming calls from domestic and international customers, addressing inquiries about product information, pending order status, shipping/tracking updates, marketing materials, and parts quotes. Key duties include providing customer follow-up via phone and email, collaborating with various internal departments (Marketing, Purchasing, Shipping, 3rd Party Logistics Provider, Accounting, and Tech Service) to resolve issues, processing parts and consumable orders, handling credit card transactions, obtaining shipping quotes, providing order confirmations, facilitating formal parts quotes, and assisting with customer database and CRM process maintenance. Trane Technologies values capabilities alongside prior work experience and encourages applications from candidates who are enthusiastic about the role, even if their experience doesn't perfectly align. The company fosters an inclusive culture and offers benefits, growth opportunities, and flexibility to support employees in thriving both professionally and personally.

Requirements

0-3 years related work experience.
High school diploma.
Proficient in Microsoft Office Suite.
Proactively develops customer relationships by making efforts to listen to and understand the customer (both internal and external); anticipates and provides solutions to customer needs; gives high priority to customer satisfaction.
Demonstrates ability to plan and prioritize work; assess work requirements; make timely and appropriate decisions; use good judgment; meet time commitments.
Capable of following established procedures and ensuring accuracy in documentation and data; concentration on routine work details amid periodic interruptions.
Participates and supports team activities; is open to the ideas, diverse views and opinions of others; offers opinions constructively; offers assistance when needed.

Nice To Haves

Prefer call center or customer service experience.

Responsibilities

Maintain Que 1 phone status to manage incoming calls to answer questions from domestic and international customers regarding product information, pending order status, shipping/tracking updates, marketing materials, parts quotes and other questions related to customer service and order process.
Provide follow-up to customers by phone and/or email.
Work with Marketing, Purchasing, Shipping, 3rd Party Logistics Provider, Accounting and Tech Service departments on a regular basis to coordinate and solve issues or concerns.
Enter parts and consumable orders, process credit card orders, obtain shipping quotes and provide order confirmation to customers via phone or email.
Facilities formal parts quotes for new and existing customers.
Assist in maintenance of constant updating of customer database information and customer service processes in CRM.
Other duties as assigned.