Customer Service Representative

Circle K • Middlefield, OH

1d • Onsite

About The Position

The Customer Service Representative position at Circle K involves providing excellent customer service in a courteous, friendly, and attentive manner, including greeting customers, assisting with inquiries, and processing sales accurately on the cash register. Responsibilities extend to operating various store equipment such as fuel consoles, lottery machines, and telecom transaction systems. The role also requires maintaining the store's cleanliness and equipment according to company standards, performing general housekeeping duties, and inspecting facilities for safety and proper working order. Merchandising tasks include ordering, receiving, verifying vendor deliveries, stocking shelves, rotating products, and placing advertising signage. The representative is also responsible for sales and financial controls, including managing merchandise, preventing cash shortages, maintaining inventory levels, conducting shift audits, and reporting discrepancies to the Store Manager. Security controls involve reporting all incidents such as injuries, theft, or property damage. Administrative duties include maintaining accurate shift and timekeeping paperwork, potentially taking inventory, attending job-related meetings (which may require irregular hours), and ensuring regular and predictable onsite attendance. The position requires the ability to work as scheduled and adhere to dress and appearance codes.

Requirements

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools.
• Ability to work as scheduled including arriving to work on time.
• Ability to communicate information and ideas so others will understand.
• Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

Nice To Haves

• High school diploma or GED
• Experience in retail sales
• Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide)

Responsibilities

• Provides prompt excellent customer service in a courteous, friendly and attentive manner.
• Greets customers as they enter the area and thanks customers as they leave.
• Gives assistance and offers suggestions or recommendations to the customer.
• Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Reports to work on time and follows the dress and appearance code.
• Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties.
• Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
• Inspects store facilities and equipment for safety, cleanliness, and proper working order.
• Notifies Store Manager of any equipment failure or maintenance/supply needs.
• Completes build-to’s for ordering/purchasing merchandise.
• Receives and verifies vendor deliveries.
• Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
• Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
• Controls merchandise, cash shortages, and other selling expenses.
• Assists in maintaining proper inventory levels and shift audits.
• Keeps accurate cash, sales and inventory control records and accounts for variances.
• Notifies the Store Manager of any sales, cash or inventory discrepancy.
• Follows Company and/or brand guidelines for product breakage or spoilage.
• Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
• Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
• Keeps an accurate record of all shift and timekeeping paperwork.
• May take inventory of supplies and equipment.
• Attends job-related meetings (may be required to work irregular hours).
• Provides regular and predicable onsite attendance.
• Performs other duties as assigned by the Store Manager.

Benefits

• Circle K is an Equal Opportunity Employer.
• The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.
• Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED