Customer Service Representative

Teledyne Technologies Incorporated • Goleta, CA

1d

About The Position

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. The company is looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. The Customer Service Representative interacts with customers post-sale, develops and maintains positive customer relations, and coordinates with various internal functions to ensure customer requests are handled appropriately and in a timely manner. This position represents the company to its customers.

Requirements

• Excellent verbal & written Communication Skills are required to clearly articulate problems, issues, solutions, and conclusions to Customers and Service Management.
• Must provide customers with reliable information on products and services as well as nurture and maintain strong customer relationships, developing confidence, trust, and long-term relationships/partnerships.
• Attention to Detail: essential to the quality of work, ensuring data entry is completed with attention to detail, accuracy, thoroughness, and orderliness in a timely matter.
• Coping: Successfully able to stay focused, calm, and cool with multiple demands and/or deadlines from superiors, subordinates, and peers while maintaining focus on demanding deadlines and changing priorities.
• Collaboration & Teamwork: required to effectively work with Application Engineers (Tech Support), Repair Cells, and various related personnel to maximize team effort and reduce repair turnaround time leading to customer satisfaction.
• Organization, Planning & Execution: skills are required to ensure customer satisfaction and to meet repair turnaround time schedule requirements.
• Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Responsibilities

• Creating and maintaining RMA's (Return Merchandise Authorizations), including sales orders, receipt/delivery orders, repair orders, and quoting.
• Providing customer support by responding to incoming emails and calls from customers related to post-sale non-technical service.
• Providing timely and accurate status updates for Customers: internal and external, including other global FLIR organizations.
• Providing order interaction with customers to provide timely and accurate information regarding pricing, return product procedures, repair status, and other related administrative tasks.
• Assisting with special assignments as needed.

What This Job Offers

• Education Level: No Education Listed