Customer Service Representative

Kendall Howard • Chisago City, MN

2d

About The Position

The Customer Service Representative position is accountable for assisting the sales team members in the day-to-day operations. This position provides pre-sales support as well as fields after-sales communications with customers within the assigned accounts.

Requirements

• 2 years of customer service or equivalent experience

Responsibilities

• Answer incoming calls with knowledge of product information, customer requests and direct incoming calls to appropriate staff
• Maximize the use of the CRM system to ensure data input and ongoing assessment of client status
• Provide necessary Company support when fulfilling customer requests
• Provide customer service, support calls and maintain relationship with our customers
• Provide shipment tracking details for orders to partners
• Resolve issues regarding customer purchase orders
• Assist the accounting department in collection activities as required
• Research and compile data as requested by the sales team on a variety of subjects
• Ensure partner portals are up to date with accurate information
• Address customer complaints or product issues that are reported by the customers in an order to resolve the issue
• Research all customer related incidents, determine the cause, and best course of action to resolve the issue
• Assist in managing client reports to guide the development of existing and prospective client engagement plan with the Account Executive
• Escalate any customer complaints to correct managers when necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed