Accounting - Customer Service Representative

Cincinnati Financial Corporation•Fairfield, OH

50d•$18 - $19

About The Position

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person. If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. The Corporate Accounts Receivable department is currently seeking customer service representatives to provide courteous, professional, and technical phone support for customers.

Requirements

prior call center customer service experience, 2-4 years preferred
attitude for excellence in customer service
the ability to analyze and solve problems
excellent written and verbal communication skills
proficient in Windows operating systems
aptitude for technology and working knowledge of PCs and networks
proficient knowledge of Microsoft Office products such as Word, Excel and Outlook
a high school diploma or equivalent

Nice To Haves

prior help desk experience preferred
customer service experience preferred

Responsibilities

answering incoming calls to provide customers with assistance in making payments
use incident and problem management system to document, track, update, and close case activities
provide customers with technical assistance and guidance to prevent recurring problems with their online accounts and online bill pay
perform basic hardware and software troubleshooting to resolve or escalate incident
provide management with status reports
making outbound calls to follow up with customers or incidents
resolving customer issues promptly, efficiently, and in the first call when possible
maintaining accurate and professionally written records of customer interactions and transactions
meeting performance targets such as call handling time, customer satisfaction, and calls per day
follow and support internal and external audit compliance
work with Commercial Lines, Personal Lines and Life Insurance billing
advise basic account information and payment status to callers
direct calls to the appropriate department when assistance is needed
improve and develop technical support skills through outside education
collaborating with team members to ensure a seamless customer experience
perform other administrative functions within the team to accomplish team goals
work the following schedule: training schedule of 7:30am -4:15pm EST for 6-8 weeks after training concludes, shift hours would be 10:15am - 7:00pm EST Saturday rotation within once every 4-6 weeks with hours being 7:30am-noon EST