Customer Service Representative with French

nVent Electric Inc. • San Diego, CA

68d • Onsite

About The Position

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. The Customer Service Representative is the member of the sales organization who is the internal contact in nVent for the customer and sales representatives in the field; for all processes around quoting, order management and product information. WHAT YOU WILL EXPERIENCE IN THIS POSITION: All activities are to be executed in an efficient and friendly manner to the satisfaction of our customer within the nVent policies. Creation and administration of quotes based on the instruction of the outside sales representatives or Area Sales Managers. Accurate order entry in our order management tool. Management of open orders; communicate delays to customers, follow up on due and overdue orders internally with traffic and materials management. Phone duty; answer to telephone calls assuring the highest possible availability on the phone. Create up- and cross-selling opportunities taking inquiries from customers as a possibility to up- and cross sell. Provide (first level) product information based on information available in the catalogues and nVent knowledge systems. Forward (second level) product information requests to field engineers or agents. Claim handling from customers, ensuring claims are closed within a reasonable timeframe according to nVent Key Performance Indicators. Administration of stock returns.

Requirements

• Educational background in an area such as commerce, business, administration or similar
• Proficient in English and French
• Great organization skills
• Customer focused approach, with excellent interpersonal skills
• You are an excellent teammate

Responsibilities

• Creation and administration of quotes based on the instruction of the outside sales representatives or Area Sales Managers.
• Accurate order entry in our order management tool.
• Management of open orders; communicate delays to customers, follow up on due and overdue orders internally with traffic and materials management.
• Phone duty; answer to telephone calls assuring the highest possible availability on the phone.
• Create up- and cross-selling opportunities taking inquiries from customers as a possibility to up- and cross sell.
• Provide (first level) product information based on information available in the catalogues and nVent knowledge systems.
• Forward (second level) product information requests to field engineers or agents.
• Claim handling from customers, ensuring claims are closed within a reasonable timeframe according to nVent Key Performance Indicators.
• Administration of stock returns.

Benefits

• 13th month salary and 8% holiday allowance
• Bike plan (up to 1.000,- contribution to your bike paid out off your gross salary)
• Fun activities such as Bowling, Table tennis
• 27 holidays + 13 adv days (so 40 days of paid time off)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees