Remote (With Restrictions) Customer Service Representative

TEKsystems•Phoenix, AZ

2d•$16 - $16•Remote

About The Position

Are you passionate about delivering exceptional customer service and making a difference in people’s lives? We are seeking Customer Service Representatives (CSR) to join our team! As the frontline of our organization, you’ll provide outstanding support to members and clients while ensuring smooth coordination of transportation services for ADA Core Services and other disability-based programs. This role combines high-volume call handling with administrative tasks, offering variety and impact every day This position will be onsite for training for 2-3 weeks then fully remote ALL candidates must live within 40 miles of Phoenix, AZ

Requirements

Minimum: 1 year of call center experience (any industry)
Ability to work with an automatic dialer system (calls are back-to-back)
Dedicated workspace and reliable internet (30 Mbps minimum; no hotspots)
Must be fully available during work hours (cannot be in a caretaking role)

Nice To Haves

Experience managing high-volume calls (approx. 80/day)

Responsibilities

Handle inbound and outbound calls to assist members, clients, and facilities
Verify eligibility and schedule non-emergent transportation and paratransit services
Provide top-quality customer service to a diverse population
Enter and maintain accurate data in transportation management systems
Process picture IDs and manage office supplies and equipment
Respond to inquiries and document complaints professionally and promptly
Support special projects and maintain confidentiality in compliance with HIPAA regulations