Customer Service Representative - Remote

Disabled Veteran Solutions • Pottstown, PA

14d • Remote

About The Position

This role supports a high-volume technical tolling services program. Customer Service Representatives assist customers via phone, email, chat, and case management systems while navigating multiple platforms in real time.
This position is ideal for dependable, detail-oriented individuals who perform well in structured, performance-driven call center environments. Advancement opportunities are available for employees who demonstrate consistent attendance, accuracy, and strong performance.

Requirements

• High school diploma required (Associate degree or higher preferred)
• At least 6 months of customer service experience
• Call center experience strongly preferred
• Fluent in English (spoken and written)
• Comfortable navigating multiple systems simultaneously
• Able to troubleshoot basic technical issues
• Able to meet strict attendance, scheduling, and performance expectations
• Background check and drug screening required (no cost to candidate)
• Reliable, high-speed hard-wired internet (Wi-Fi and satellite not permitted)
• A private, dedicated workspace
• Technical proficiency will be evaluated through an assessment and a live Microsoft Teams session.
• Attendance: 100% required during training and nesting
• No time off, late arrivals, or early departures permitted
• Two assessments must be passed during and at the end of training to remain employed
• Webcam use is required during training and may be required for coaching or meetings afterward
• Open availability is required within the following windows: Monday-Friday: 7:00 AM-7:30 PM EST Saturday-Sunday: 8:00 AM-2:30 PM EST
• 8-hour shifts, 5 days per week
• Rotating schedules based on business needs
• Every other Saturday is required and counts as a scheduled workday
• Overtime paid for hours worked over 40 in a workweek
• Extended hours may be required during peak call periods

Nice To Haves

• Associate degree or higher preferred
• Call center experience strongly preferred

Responsibilities

• Handle inbound inquiries related to toll accounts, payments, violations, disputes, congestion pricing, and application status
• Research and resolve suspended accounts and identify correct account types
• Accurately document all customer interactions and service requests
• Partner with internal teams to ensure full issue resolution
• Maintain high standards for quality, professionalism, and adherence

Benefits

• Paid training
• Benefits eligibility begins after successful completion of a 90-day probationary period
• DVS provides all required equipment, including a computer, monitor, headset, webcam, and peripherals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED