Customer Service Representative - Trainee

Wilson Company•Addison, TX

6d•$19 - $23

About The Position

Provide service excellence to our prospects and customers by accurately and efficiently fulfilling their needs. Responds to customer requests for price & availability, product information, technical support and expedites.

Requirements

Ability to be courteous and have a positive attitude
Good listening & clarification skills
Ability to work well in a fast-paced team environment
Must be detail oriented and maintain a high level of accuracy
Ability to build and maintain long term relationships
Ability to continuously improve knowledge
Good communication and problem-solving skills
Good working knowledge of various computer programs including MS Office computer programs
Good mechanical aptitude
Knowledge of fluid power products preferred or ability to obtain Industrial Fluid Power Certification (IFPS) as a hydraulic specialist, pneumatic specialist and/or connector specialist within 2 years.
Technical school or four-year degree preferred, or 2-4 years of industry experience.
1 year of experience with fluid power/motion control products preferred
Two years of customer service experience required
Valid driver’s license and acceptable motor vehicle record required.
Standing, walking, and sitting for long periods of time
Use of hands and arms to touch, lift, reach, etc.
Ability to lift packages, boxes, files, and open filing cabinets and storage areas
Talking and hearing
Ability to occasionally lift up to 10 lbs.

Nice To Haves

Knowledge of fluid power products preferred or ability to obtain Industrial Fluid Power Certification (IFPS) as a hydraulic specialist, pneumatic specialist and/or connector specialist within 2 years.
Technical school or four-year degree preferred, or 2-4 years of industry experience.
1 year of experience with fluid power/motion control products preferred

Responsibilities

Engage with Internal and External Customers on behalf of Wilson Company
Work with internal CSR teams and other departments to find appropriate solutions to problems.
Process telephone, mail, EDI, email and fax quotations and orders
Solve customer application problems
Serve walk-in customers as needed
Cross over competitive products
Purchase parts for rush orders
Expedite orders for customers
Process customer returns
Trouble shoot and resolve order processing issues
Load customer part number cross-references & specific pricing information
Utilize printed and on-line vendor information resources
Keep product and reference information up to date
Provide literature to customers
Pick, pack and ship items if necessary
Assist with cycle counting if required
Assist with Retail store activities as required