Customer Representative - Trainee

Iberdrola • Orange, CT

10d • $29 • Onsite

About The Position

Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.

Requirements

• Previous work experience in a customer service environment, demonstrating excellent customer service skills.
• Professional written and oral communication skills.
• Effective listening and problem-solving skills.
• Ability to work a flexible schedule as needed.
• Experience using Microsoft Office required; experience with using customer information systems preferred.

Nice To Haves

• Experience using customer information systems

Responsibilities

• Respond to all customer inquiries (telephone or written) regarding billing, service, etc., following established policies and procedures, and providing exceptional customer service.
• Assist customers concerning credit and collection issues and make arrangements according to guidelines.
• Make requested changes or adjustments to customer accounts.
• Initiate service orders to respond to customer emergencies and other service work needs.
• Make outbound calls to resolve customer inquiries or follow up on collections issues.
• Provide accurate information to appropriate departments to efficiently resolve customer concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees