Customer Service Representative - Teller

FREEDOMBANK•Waukon, IA

7d•Onsite

About The Position

As a 100% employee-owned community bank, we empower success in our customers, communities, and employees. We serve Northeast Iowa, Southwest Wisconsin, and Southeast Minnesota from our four locations in Elkader, Monona, Postville and Waukon. We are looking for a Customer Service Representative (CSR) – Teller to join our team in Waukon. As a CSR-Teller, you will be the primary point of contact for all customers who enter the bank. Your role is crucial in providing retail banking services and products to customers. You will be responsible for building strong relationships with each customer and educating them on the various ways they can bank with us. This involves recommending and opening appropriate products and services to meet their financial needs. You will leverage your interpersonal skills to assist new and existing customers in understanding their financial requirements, resolving issues, and processing teller transactions.

Requirements

Excellent verbal and written communication skills.
Excellent math skills.
Trustworthiness and the ability to act with integrity.
Thorough understanding of customer service.
High school diploma or equivalent.
Must be able to lift 30 pounds at a time.
May need to sit or stand for long periods of time.

Nice To Haves

Previous experience working directly with the public is preferred.

Responsibilities

Perform all paying and receiving functions.
Verify fund availability, proper endorsements, and authorized signatures.
Balance currency, coin, and checks in the cash drawer at the end of the day.
Process customer orders for travel and gift cards, money orders, and cash savings bonds.
Accept and process loan payments.
Process deposits from ATM and night depository box.
Open communication with customers who come into the bank seeking bank services.
Counsel customers on the optimum fit between their financial needs and bank products, referring to lenders if necessary.
Open new accounts and explain features and benefits.
Prepare proper documentation and explain and execute those documents.
Ensure customer satisfaction.
Rent safe deposit boxes.
Resolve customer concerns.
Other duties as needed.

Benefits

Competitive wages
Excellent benefits
Chance to own a portion of FreedomBank through our Employee Stock Ownership Plan (ESOP)
Health, Vision, and Dental Insurance with Orthodontic Coverage
Health Reimbursement Account, Funded by FreedomBank
Group Term Life Insurance, Funded by FreedomBank
Dependent Life Insurance
Flex-Spending Accounts
Critical Illness, Accident, Hospital Indemnity, Short-Term, and Long-Term Disability Insurance.
Paid Vacation and Sick Leave
11 Paid Holidays
Employee Stock Ownership Plan with 401k provisions